Privacy Policy

At Rupawala Trading ("we", "our", "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website, rupawalatrading.com (the "Website").

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our Website, create an account, place an order, subscribe to our communications, or contact us, we may collect certain information, including:

Personal Information

This may include:

●     Full name

●     Billing and shipping address

●     Email address

●     Phone number

●     Account login information

●     Order and purchase history

●     Information you provide when contacting customer support

Payment Information

When you make a purchase, payment information may be collected and processed by our third-party payment service providers. We do not generally store your complete payment card details on our servers.

Technical Information

When you browse our Website, certain information may be collected automatically, including:

●     IP address

●     Browser type and version

●     Device information

●     Operating system

●     Pages visited

●     Referring website or source

●     Date and time of your visit

●     General usage and interaction information

2. How We Use Your Information

We may use the information we collect to:

●     Process and fulfil your orders

●     Process payments and provide order confirmations

●     Arrange shipping and delivery

●     Provide customer support

●     Communicate with you regarding your orders

●     Manage your account

●     Improve our products, services, and Website

●     Personalise your shopping experience

●     Send promotional communications where you have opted to receive them

●     Detect, investigate, and prevent fraudulent or unauthorised activity

●     Maintain the security and functionality of our Website

●     Comply with applicable legal and regulatory requirements

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to provide essential website functionality, remember your preferences, understand how visitors use our Website, and improve your shopping experience.

Cookies may also be used by third-party services integrated into our Website for analytics, payment processing, advertising, or other legitimate business purposes.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business and provide services to you. These may include:

●     Payment processors

●     Shipping and delivery providers

●     Website hosting and technology providers

●     Analytics and marketing service providers

●     Customer support providers

●     Professional advisers

●     Government authorities or law enforcement agencies where required by law

These third parties may only receive information that is reasonably necessary for them to perform their services.

5. Third-Party Services

Our Website is powered by Shopify, which provides the ecommerce platform used to operate our online store. Shopify and other third-party service providers may process information in accordance with their own privacy policies and applicable laws.

Our Website may also contain links to third-party websites. We are not responsible for the privacy practices, content, or security of websites operated by third parties.

6. Marketing Communications

If you subscribe to our email list or otherwise provide consent to receive marketing communications, we may send you information about new products, special offers, promotions, and other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us directly.

Please note that you may still receive essential communications relating to orders you have placed with us.

7. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

●     Request access to personal information we hold about you

●     Request correction of inaccurate or incomplete information

●     Request deletion of certain personal information

●     Withdraw consent where processing is based on consent

●     Opt out of marketing communications

●     Request information about how your personal information is processed

To exercise an applicable privacy right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Rupawala Trading
Email: rupawalatrading@gmail.com

Website: rupawalatrading.com