Shipping Policy

At Rupawala Trading, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase through our Website.

1. Order Processing

Orders are generally processed within10-15 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, sales, promotions, holidays, or unforeseen circumstances, processing may take longer than usual.

2. Shipping Destinations

We currently ship within Egypt

Available shipping options and applicable charges will be displayed during checkout based on your delivery address.

If your location is not available at checkout, we may not currently offer delivery to that destination.

3. Shipping Charges

Shipping charges vary depending on:

●     Delivery location

●     Order size or weight

●     Shipping method

●     Applicable promotions or free-shipping offers

The applicable shipping fee will be displayed at checkout before you complete your purchase.

 

4. Estimated Delivery Times

Estimated delivery times depend on the destination, shipping method, carrier, and other circumstances.

As a general guide:

Domestic Orders: 10–15 business days

Delivery estimates are approximate and are not guaranteed unless expressly stated otherwise.

Delays may occur due to circumstances outside our reasonable control, including weather, public holidays, customs procedures, carrier delays, incorrect address information, or other logistical issues.

5. Order Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

You can use the tracking information provided by the relevant shipping carrier to monitor your shipment.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Rupawala Trading is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

If you realise that you have entered an incorrect address, please contact us immediately at rupawalatrading@gmail.com .

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

7. Delivery Attempts

The shipping carrier may make one or more delivery attempts depending on the carrier's procedures.

If a delivery cannot be completed because the recipient is unavailable, refuses delivery, or cannot be contacted, the shipment may be returned to us or handled according to the carrier's procedures.

Additional shipping or re-delivery charges may apply.

8. Delayed or Lost Shipments

Although we work with shipping partners to ensure reliable delivery, delays may occasionally occur.

If your shipment appears to be delayed, please contact us with your order number and tracking information so that we can assist in contacting the relevant carrier where appropriate.

For shipments confirmed as lost by the shipping carrier, we will review the situation and determine the appropriate resolution in accordance with applicable law and the terms of the relevant shipment.

9. Damaged Packages

If your package appears visibly damaged when delivered, please document the condition of the package and product by taking photographs before opening or as soon as possible after opening.

If the product itself is damaged, contact us promptly at rupawalatrading@gmail.com and provide:

●     Order number

●     Photographs of the package

●     Photographs of the damaged product

●     Description of the damage

We will review the matter and advise you of the next steps.

10. International Orders

For international shipments, the recipient may be responsible for customs duties, import taxes, clearance charges, or other fees imposed by the destination country.

These charges are generally determined by the relevant customs authority and are outside our control.

Customers are responsible for understanding and paying any applicable charges unless otherwise stated at checkout.

Customs procedures may also cause delays beyond the estimated delivery period.

11. Multiple Items in One Order

Where an order contains multiple products, we may ship the products together or separately depending on product availability, warehouse processing, and logistical considerations.

If products are shipped separately, you may receive separate tracking information.

12. Delivery Confirmation

An order may be considered delivered when the shipping carrier's tracking system indicates that it has been delivered to the address provided at checkout.

If the tracking information shows delivery but you have not received the package, please contact us promptly so that we can assist with the carrier investigation where possible.

13. Contact Us

For shipping-related questions, please contact:

Rupawala Trading
Email: rupawalatrading@gmail.com

Website: rupawalatrading.com