Refund & Return Policy

At Rupawala Trading, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective product, please contact us so that we can review the issue and assist you with the appropriate resolution.

1. Returns

We accept returns only in accordance with the conditions outlined below.

To be eligible for a return:

●     The product must be unused and in its original condition.

●     The product must be returned with its original packaging, tags, labels, and accessories, where applicable.

●     The product must not have been damaged, altered, washed, used, or tampered with after delivery.

●     The return request must be submitted within 7 days of receiving the order.

Certain products may not be eligible for return due to their nature. Any product-specific return restrictions will be communicated on the relevant product page or at the time of purchase.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

●     Your order number

●     A description of the issue

●     Clear photographs of the product and packaging

●     Any other information reasonably requested by our customer service team

We will review the information and determine the appropriate resolution, which may include a replacement, exchange, refund, or other suitable solution.

3. Products Damaged After Delivery

We are not responsible for damage caused after delivery due to improper use, handling, storage, washing, alteration, accidents, or normal wear and tear.

Products must be used and cared for in accordance with any care instructions provided.

4. Non-Returnable Items

Unless otherwise required by applicable law, certain products may not be eligible for return, including:

●     Products that have been used or altered

●     Products damaged after delivery due to customer handling

●     Products without their original packaging or tags, where applicable

●     Customised or personalised products

●     Products specifically identified as non-returnable on the Website

●     Products that cannot reasonably be resold due to hygiene or other applicable restrictions

5. How to Request a Return

To request a return, contact us at [customer service email] with the following information:

Subject: Return Request – Order #[Order Number]

Please include:

●     Order number

●     Name used for the order

●     Product(s) you wish to return

●     Reason for the return

●     Photographs, where applicable

Do not send a product back without receiving return instructions from us.

6. Return Shipping

If the return is due to an incorrect, defective, or damaged product supplied by us, we may arrange or reimburse reasonable return shipping costs, subject to our assessment and applicable law.

For returns made for reasons other than a fault or error on our part, the customer may be responsible for return shipping costs.

7. Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your payment provider, bank, or financial institution.

8. Partial Refunds

In certain circumstances, we may issue a partial refund where a product has minor damage, missing components, or another issue that does not warrant a complete return.

Any such refund will be determined on a case-by-case basis.

9. Exchanges

Where applicable, we may offer an exchange for a defective, damaged, or incorrectly supplied product, subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

10. Refused or Undeliverable Orders

If an order is returned to us because the customer:

●     Provided an incorrect or incomplete delivery address;

●     Was unavailable to receive the order after reasonable delivery attempts;

●     Refused delivery; or

●     Failed to comply with applicable delivery requirements,

any refund will be subject to applicable shipping, return, or other costs incurred by us.

11. Cancellation of Orders

Order cancellation requests should be made as soon as possible after placing an order.

Because orders may be processed shortly after purchase, we cannot guarantee that every cancellation request can be accommodated.

Once an order has been dispatched, it may no longer be possible to cancel it and the customer may need to follow the applicable return process.

12. Our Rights

We reserve the right to refuse a return or refund where the requirements of this policy have not been met, except where applicable law provides otherwise.

Nothing in this policy is intended to limit any mandatory rights you may have under applicable consumer protection laws.

13. Contact Us

For questions regarding returns or refunds, please contact:

Rupawala Trading
Email: rupawalatrading@gmail.com

Website: rupawalatrading.com