Terms of service
Terms of Service
Welcome to Rupawala Trading. These Terms of Service ("Terms") govern your access to and use of rupawalatrading.com (the "Website") and your purchase of products from us.
By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
1. About Our Website
The Website is operated by Rupawala Trading ("Rupawala Trading", "we", "our", or "us").
We operate an online retail store offering products displayed on the Website.
We reserve the right to modify, suspend, or discontinue any part of the Website, including products, features, pricing, or services, at any time without prior notice.
2. Eligibility
By using the Website or placing an order, you confirm that:
● You are legally capable of entering into a binding agreement under applicable law.
● The information you provide to us is accurate and complete.
● You will use the Website only for lawful purposes.
● You will comply with these Terms and all applicable laws and regulations.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, and other information displayed on the Website are accurate.
However, product colours and appearance may vary depending on your device, screen settings, lighting, photography, manufacturing variations, or other factors.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
4. Product Availability
All products are subject to availability.
The display of a product on the Website does not guarantee that the product will remain available.
If a product becomes unavailable after you place an order, we will contact you and may offer an appropriate alternative, refund, or other resolution.
5. Prices
Product prices are displayed on the Website and may change from time to time.
Unless expressly stated otherwise, prices may not include shipping charges, taxes, customs duties, or other applicable fees.
The applicable total amount will be displayed during checkout before you complete your purchase.
We reserve the right to correct pricing errors, including where an incorrect price has been displayed due to technical or human error.
6. Orders and Order Acceptance
When you place an order through the Website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation acknowledging receipt of your order. This confirmation does not necessarily mean that the order has been accepted.
We reserve the right to accept or decline an order for legitimate reasons, including:
● Product unavailability
● Pricing or listing errors
● Payment issues
● Suspected fraudulent or unauthorised activity
● Incorrect customer information
● Shipping restrictions
● Other operational or legal reasons
If we cancel an order after payment has been received, we will arrange an appropriate refund where applicable.
7. Payment
Payments are processed through the payment methods and payment service providers made available at checkout.
You agree to provide valid and accurate payment and billing information.
By submitting payment information, you represent that you are authorised to use the relevant payment method.
We are not responsible for delays or failures caused by third-party payment providers.
8. Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy.
Estimated delivery dates are provided for guidance only and may be affected by circumstances outside our reasonable control.
You are responsible for providing accurate delivery information when placing your order.
9. Returns and Refunds
Returns and refunds are governed by our Refund & Return Policy.
Nothing in these Terms is intended to remove or restrict any mandatory consumer rights available under applicable law.
10. Acceptable Use
You agree not to:
● Use the Website for unlawful purposes
● Attempt to gain unauthorised access to the Website or its systems
● Interfere with the Website's operation or security
● Introduce viruses, malware, or other harmful code
● Use automated systems to scrape or collect Website information without permission
● Submit false, misleading, or fraudulent information
● Impersonate another person or entity
● Attempt to interfere with another customer's use of the Website
● Use Website content for unauthorised commercial purposes
We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.
11. Intellectual Property
All content on the Website, including but not limited to:
● Logos
● Brand names
● Product images
● Photographs
● Graphics
● Text
● Product descriptions
● Website design
● Layout
● Videos
● Icons
● Software
is owned by or licensed to Rupawala Trading and may be protected by applicable intellectual property laws.
You may access and use the Website for personal and lawful shopping purposes.
You may not copy, reproduce, distribute, modify, publish, transmit, sell, or commercially exploit Website content without our prior written permission, except where permitted by applicable law.
12. User-Submitted Content
If you submit reviews, comments, photographs, feedback, or other content to us, you represent that you have the right to provide that content and that it does not violate the rights of any third party.
By submitting content, you grant Rupawala Trading a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, and distribute that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, offensive, misleading, defamatory, or otherwise inappropriate.
13. Third-Party Services and Links
The Website may use or integrate third-party services, including payment processors, shipping providers, analytics tools, and other technology providers.
The Website may also contain links to third-party websites.
We do not control and are not responsible for the availability, content, security, or practices of third-party services or websites.
Your use of third-party services may be subject to the terms and policies of those third parties.
14. Disclaimer
To the maximum extent permitted by applicable law, the Website and its content are provided on an "as available" basis.
We do not guarantee that:
● The Website will always be available or uninterrupted;
● The Website will be completely error-free;
● All information will always be current or accurate;
● The Website will be free from viruses or other harmful components; or
● Every product will always be available.
Nothing in these Terms excludes or limits any guarantee, warranty, or consumer right that cannot legally be excluded or limited.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Rupawala Trading will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Website or purchase of products, except where such liability cannot legally be excluded.
Our liability in relation to a specific purchase will be subject to applicable law and any mandatory consumer protections.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Rupawala Trading and its officers, employees, representatives, and service providers from claims, losses, liabilities, damages, and expenses arising from:
● Your violation of these Terms;
● Your misuse of the Website;
● Your violation of applicable law; or
● Your violation of the rights of another person or entity.
17. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect and use personal information.
18. Changes to These Terms
We may update these Terms from time to time.
When we make changes, the revised Terms will be posted on this page and the "Last Updated" date will be changed accordingly.
Your continued use of the Website after revised Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to Rupawala Trading's place of establishment, without regard to conflict-of-law principles.
Any disputes shall be subject to the jurisdiction of the courts or dispute-resolution authorities having appropriate jurisdiction, subject to any mandatory consumer rights available under applicable law.
Jurisdiction: Cairo, Egypt
20. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.
The remaining provisions shall continue to remain in full force and effect.
21. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies expressly incorporated into the Website, constitute the agreement between you and Rupawala Trading concerning your use of the Website, subject to applicable law.
22. Contact Us
If you have questions about these Terms or our Website, please contact:
Rupawala Trading
Email: rupawalatrading@gmail.com
Website: rupawalatrading.com